Shipping Information
How long does it take for an order to be processed?
Please allow up to two weeks for your order to be shipped.
All of our orders are handmade to order to avoid excess waste. Due to this we have a two week turn around on orders. We will always aim to get your order to you as soon as we can.
How long will my order take to arrive when shipped?
We ship with Royal Mail First Class (within the UK, international tracked when shipping outside) this is typically delivered the next working day. However due to the disruption with mail please allow a few extra days for your parcel to reach you.
Do you ship internationally?
We do ship out of the UK. If your address isn’t working please get in touch with us at [email protected] as we can add your home country to our shipping list.
Pictama LTD and Big Love are not responsible for paying for any of the fees or rates charged by customs, it is the sole responsibility of the customer
I need to return or exchange my order
If you wish to return or exchange an item please contact us at [email protected] where we will send you the returns address. Once we have received your return we will refund you the cost of the item (minus the original shipping cost). If you wish you can then repurchase the item in the correct size or colour.
Our full refunds and return policy can be found here
Overview
- Our processing time is two weeks
- Sucessfully placed orders will recieve an email confermation with the order details. A second will be sent when the order is shipped. If you did not receive an email please check your junk mail box and then contact us for confermation
- if you need any assistance contact us at [email protected]
- Please review and ensure you have entered the correct address. We are not responsible for non-delivery due to errors in the address you have provided. If an order is returned to us due to an incorrect address we will refund the order , minus the shipping fee